Academic Biography: Wiljeana Glover is an Associate Professor of Technology, Operations, and Information Management and is the Fischer Family Term-Chair in Healthcare Management at Babson College. Professor Glover studies the effectiveness of improvement and innovation techniques to advance operational performance. Her research focuses on health providers and innovators around the world, including the U.S., Mexico, Israel, South Africa, Uganda, and Haiti. Her executive teaching and consulting has includes a variety of industries. She’s also led Babson’s Global Healthcare Entrepreneurship efforts.

Professor Glover’s teaching and consulting interests include scaling operations and technologies, improvement approaches (lean, agile, six sigma, etc.), and systems design. She has taught in Executive Programs for Launch and Grow: The Kenyan Women’s Entrepreneurial Leadership Program, the African Women Entrepreneurship Cooperative, and the American College of Radiologists. Her teaching heavily uses experiential learning and she has developed a project-based course with industry that focuses on how students can learn operational principles by doing, creating measureable improvements for the partner companies.

Professor Glover has published in numerous academic journals including Healthcare Management Review, BioMed Central (BMC) Health Services Research, IEEE Transactions on Engineering Management, International Journal of Production Economics, and International Journal of Production Research. Her work has been featured in popular press and online media outlets including the NEJM Catalyst and the Financial Times. Professor Glover was recognized with the 2011 Best Dissertation Award from the American Society of Engineering Management, has won several best paper awards, and has served as the President of the Society of Engineering and Management Systems (SEMS) within the Institute of Industrial Engineers (IIE).

She completed her Ph.D. at Virginia Tech and postdoctoral studies at the Massachusetts Institute of Technology (MIT). Prior to her academic career, she worked as an Associate Consultant with Stockamp and Associates, implementing revenue cycle and process improvements in hospital settings.

Full CV Available Here

A Personal Note: In additional to healthcare, family and music are also healing. So while not engaged in academic and business pursuits, I am enjoying time with my beautiful family (husband-Marshaun, daughter-Lizzy, son-Benjamin). I also am a songwriter and singer. I am a solo artist and also serve with local groups including Pentecostal Tabernacle and Kuumunity Collaborations, a spin off of the Kuumba Singers of Harvard College.